Dispatcher Job Description

 

Summary:

Under general supervision, receives emergency and non-emergency calls, dispatches closest most appropriate ambulance to calls, and maintains radio communications with all ambulance crew and supervisors as needed.

Duties and Responsibilities:

1. Maintains written dispatch logs.
2. Operate dispatch program.
3. Operate under all FCC laws and requlations.
4. Perform other related duties as required.
5. Is responsible for obtaining all pertinent information from callers.
6. Controls and maintains all ambulances and their locations.

Minimum Job Requirements:

1. High School Diploma or GED.

Knowledge, Skills, and Abilities Required:

1. Requires sitting for prolonged periods of time.
2. Must be able to multi-task.
3. Be able to handle stressful situations in a calm and professional manor.
4. Ability to ascertain needed information from all types of callers.
5. Functional hearing and site.
6. Ability to operate radio console, computer, telephone system and fax machine.

Conditions of Employment:

1. Successful candidate must submit to post offer, pre-employment physical examination/medical history check.
2. May be required to submit to annual TB and rubella screening.
3. Must be emotionally stable, and ability to multi-task.

Working Conditions and Physical Efforts:

1. Duties are performed in a controlled environment.
2. Dispatcher will be working in stressful situations at times due to multiple incoming calls, including some parties that may be hostile, angry, ill, scared or suicidal.

Training Required After Hiring:

1. Update training on any equipment change in the communication center.
2. EMD may be required.