Doug Norton has nearly 35 years of EMS experience, with a significant portion spent in EMS leadership in Georgia.
He began his career as an EMT and paramedic in Cherokee County, Georgia in 1986. Throughout his time in the field as an EMT, critical care paramedic and supervisor, he received multiple awards, including being recognized as Paramedic of the Year from the State of Georgia for his response following the first domestic U.S. bombing in Sandy Springs in 1990 and three Georgia Star of Life Awards.
In 2001, Norton was one of the first employees hired by Steve Puckett when he started Puckett EMS providing 911 ambulance service to Southwest Cobb County. Norton was an integral part of the Puckett EMS leadership team from 2001 to 2012, first as director of operations and later vice president of operations.
He was instrumental in expanding the business from three to 180 employees in his 11 years with the company. He oversaw the national accreditation process by the Commission on the Accreditation of Ambulance Services (CAAS), and the company received a perfect score on its evaluation during his tenure. In 2010, he supported the company’s largest expansion when it doubled in size to serve 911 and facility customers in Southeast Tennessee and North Georgia.
Norton joined Central EMS in early 2020, following his tenure as regional operations manager in Dekalb County for American Medical Response.